Mindful Listening and Meaningful Discourse

About the Workshop

Conversation is not just about what is being said, it’s also about listening to what is being said. About 50-75 percent of our daily communication time is spent listening, yet somehow, we are never taught to effectively listen. In fact, there is a great cost of not listening – for you, your organization, and your relationships. During this workshop, participants will explore, develop and practice their active listening skills through hands-on exercises. Additionally, participants will explore skills to help them engage productively in civil and civic discourse – engaging in conversations to enhance understanding.

By the end of the session, participants will be able to:

• Recognize the critical difference between active and passive listening behaviors, including the barriers to active listening
• Practice active listening skills
• Learn and practice strategies to productively engage in civil/civic discourse

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About the Facilitator

Tamara Moore is the Director of Performance Excellence at Johnson Memorial Health (JMH). She holds a Master’s in Public Health from IU Bloomington and a BA in Community Health from the University of Northern Iowa. Tamara has more than 30 years of experience in training and facilitation and is a certified facilitator in True Colors (basic and advanced applications), Crucial Conversations, and Crucial Accountability. She has been with JMH for more than 20 years and holds credentials as a Certified Professional in Healthcare Quality (CPHQ) and is Certified in Healthcare Compliance (CHC).